Shipping policy

Shipping Policy – Mohini Saree

At Mohini Saree, we prioritize delivering your orders in excellent condition and within the promised timeframe. To achieve this, we have partnered with some of the most reliable courier and logistics providers. Our goal is to provide you with a smooth and hassle-free delivery experience.

DELIVERY PROCESS

A) How does the delivery process work?
1. Once your order is placed, our system immediately begins processing it.
2. Each product is carefully inspected through a quality check before being handed over to our courier partner.
3. Your order is securely packed to avoid any damage during transit.
4. The package is then shipped to your address through our trusted delivery partners.
5. If your address is not serviceable by our delivery partners, our team will contact you to provide an alternative solution.

B) What is the estimated delivery time?
- Orders are usually dispatched within 3-5 working days.
- Delivery time may range between 7-12 working days depending on your location.
- In rare cases, delivery may take up to 15 working days due to courier dependencies.
- Please note: During festivals, adverse weather, strikes, or unforeseen circumstances, delays may occur. We will do our best to ensure your order reaches you at the earliest.

C) Can I track my order?
Yes! Once your order has been dispatched, you will receive an email and/or SMS with the tracking ID and courier details. You can use this information to track your shipment in real-time.

DOMESTIC SHIPPING (Within India)

A) Do you ship all over India?
Yes, Mohini Saree delivers to every serviceable pin code across India.

B) Are there any shipping charges?
We offer Free Shipping across India.

C) Do you provide Cash on Delivery (COD)?
Yes, we provide COD services for most locations across India.

D) Are there additional charges for COD?
No, there are no extra charges for COD.

E) How are orders packaged?
Every product is packaged securely with proper care to avoid damage in transit. Our packaging process ensures your order reaches you safely.

F) Can I modify the shipping address after placing the order?
- Yes, you can update your shipping address before dispatch by contacting our support team at [Insert Your Support Number/Email].
- Once shipped, changing the address will require reshipping and an additional fee of ₹200 will apply.

INTERNATIONAL SHIPPING

- We offer international shipping on all orders.
- Shipping charges are calculated based on package weight and destination.
- Customs duties, taxes, or import fees (if any) are the responsibility of the customer. These charges must be paid at the time of delivery for the package to be released by customs.
- International orders are not eligible for exchanges or returns.

IMPORTANT NOTES

- Orders are processed 7 days a week, including public holidays.
- In case of delays due to courier or customs clearance, we will keep you informed via email/SMS.
- If you have any queries related to shipping, please reach out to us at whatsapp us +91 93289 07208